Your people. Our everyday priority.
IT support, cybersecurity and cloud backup for growing teams. One partner who knows your people, your systems and what needs to happen next.
Ready for the next new starterDevice, access and backup each need an owner. Try the three preparation steps.
Laptop preparation, approved accounts and a named handover.
People + ITAn owner, a priority and a useful update for every request.
Service deskAgreed systems, recovery priorities and a documented test.
Business continuityOne connected service
You're adding people. Opening a second office. Getting asked harder security questions. Let's connect the daily jobs with the bigger picture.
Everyday support, device management, Microsoft 365 administration and joiner–mover–leaver workflows.
Your team gets a clear place to ask for help.Endpoint monitoring, identity controls, response coordination and a practical security improvement plan.
Responsibilities defined before an incident.Cloud administration, backup oversight and recovery exercises built around your important systems.
Know what you need back—and in what order.02 / A closer look at security
A finance team, a design team and a visitor have different needs. Clear access boundaries help you manage those differences.
A role connects people to approved applications. See how the permitted routes change.
Finance: finance tools and shared documents.
Conceptual policy illustration. Your actual permissions follow an approved access review.
See the security serviceA business you might recognise
PROFESSIONAL SERVICES / HYBRID WORK
Inside Northline Design
New starters depended on whoever had time. Device records lived in different spreadsheets. Backup ownership wasn't clear.
A shared device register. An agreed onboarding checklist. A service desk with named owners. A recovery plan the operations lead can explain.
03 / Make recovery tangible
A backup plan needs more than a green tick. Agree which data matters, how much change you can lose and who checks that a restore works.
THE DATA IS ONLY PART OF THE PLAN.Each sample snapshot contains the data captured at that time. Later changes would need a newer copy.
Local walkthrough only. No real files or backup systems connected.
Start with the scope, not the buzzwords
Choose a starting point. We map your setup and agree the actual services, hours, tools and responsibilities before work begins.
| Your starting point | Day-to-day IT | Security operations | Cloud & continuity |
|---|---|---|---|
| Usually for | A team that needs consistent IT support | A business needing clearer security ownership | A team reviewing backup and recovery readiness |
| We scope together | Service desk, devices, accounts and onboarding | Endpoint and identity monitoring, escalation and response roles | Cloud administration, backup oversight and restore exercises |
| You bring | Headcount, locations and current support arrangements | Current tools, access owners and security priorities | Important systems, data owners and business priorities |
| Start the conversation |
No one-size-fits-all package. Licences, after-hours coverage, onsite visits and project work are agreed explicitly.
People, systems, suppliers and the things that keep getting in the way.
Service boundaries, ownership, support hours and escalation paths.
Approved access, documented handover and a clear welcome for your team.
Regular reviews of recurring issues, changes and the next priorities.
Before we talk
Yes. A co-managed scope can put Relay alongside your internal owner. We agree who handles the service desk, administration, security escalation and projects, then document the handoffs.
Start with an inventory and a review of what already works. Tool changes depend on supportability, risk, licensing and the agreed service. Replacement is not the default starting point.
A first discussion covers people, locations, devices, key applications, current support and business priorities. A technical assessment, access to systems and a written project scope are agreed separately.
Recovery objectives depend on the systems, backup design and tested process. We help define and validate a suitable plan; the website does not provide a recovery guarantee.
Start with your workday
Bring the recurring issues, the next hire or the next office.
We'll help you turn them into a clear starting brief.