interlockBUSINESS SYSTEMS
Map your workflow
Interlock06 / Ongoing support

After the rollout

Keep the process working.
Keep the next action visible.

Business questions, access requests and integration issues need different owners. A shared record makes the handoff clear.

Meridian Supply / Example support register

Four records.
No hidden next step.

38 internal users · 2 warehouses
Fictional records; no live support service is connected.

4 records

IL-2081Awaiting business decision

Credit exception before release

Order MS-2048 has an approved commercial record, but the credit exception remains open. Warehouse release waits for the authorised finance decision.

Accountable owner
Leena / Finance
Next action
Review credit approval before warehouse release.

Record trail

  1. Sales recorded MS-2048 and the agreed net value.
  2. Credit exception attached to the order.
  3. Finance decision requested; release remains on hold.

Finance owns the credit decision. Interlock can help configure the approved process; it does not authorise credit.

A support agreement with clear edges

Routine support.
Considered changes.

Agreed operational support

Issue triage, workflow questions, scoped configuration support and vendor coordination through agreed channels and hours.

Business decisions stay with you

Credit, payments, purchasing authority, access approval and process priorities remain with your nominated owners.

New requirements get a scope

A new warehouse, integration or module needs an impact review and separate approval before project work begins.

Put the next step in focus

What keeps coming
back to your team?

Bring the recurring questions, the systems involved and the support responsibilities you already have. We’ll start with that boundary.

Map my workflow

Start with the way you work

A clearer starting point.

Local preview. Use example details only; nothing is sent or saved.

Interlock Guide

Find the right starting conversation

AI feature preview · Prepared responses, no live AI

Which part of the business feels disconnected? I can help you explore sales handoffs, operations, data mapping or implementation planning.

Use general examples. Don't share customer records, passwords or confidential business data.