Refund Policy
We strive to provide excellent service and ensure your satisfaction. Learn about our refund policy and how we handle refund requests.
Our Refund Guarantee
At Webomedia Technology, we are committed to providing high-quality services and ensuring customer satisfaction. This refund policy outlines the terms and conditions for refund requests.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Service not delivered as per agreed specifications
- Significant delay in project delivery without valid reason
- Technical issues that cannot be resolved within reasonable time
- Cancellation within 24 hours of project initiation
Non-Refundable Services
The following services are generally non-refundable:
- Completed and delivered projects
- Third-party services and licenses
- Domain registrations and hosting fees
- Custom development work after 50% completion
Refund Process
Submit Request
Contact us with your refund request and project details
Review Process
We review your request within 2-3 business days
Approval & Processing
If approved, refund is processed within 5-7 business days
Refund Timeline
Processing Time
2-3 business days for review and approval
Refund Time
5-7 business days for refund to reflect
Partial Refunds
In some cases, we may offer partial refunds based on the work completed:
- Up to 25% completion: 75% refund
- 25-50% completion: 50% refund
- 50-75% completion: 25% refund
- Over 75% completion: No refund
Dispute Resolution
If you are not satisfied with our refund decision, you may request a review by our management team. We are committed to resolving all disputes fairly and amicably.
Request a Refund
To request a refund, please contact us with the following information:
- Project reference number
- Reason for refund request
- Supporting documentation
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